Privacy
Policy
State of Harmony is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). These principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained through:
Direct interactions (e.g., consultations, correspondence, or surveys),
Our website (www.stateofharmony.com.au),
Email communication, and
Other publicly available sources (where applicable).
We collect your Personal Information for the primary purpose of providing our services, sharing information with clients, and conducting marketing activities. We may also use it for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
Where appropriate, we will explain to you why we are collecting your information and how we plan to use it.
Sensitive Information
Sensitive information is defined under the Privacy Act and includes information or opinions about an individual’s:
Racial or ethnic origin,
Political opinions,
Religious or philosophical beliefs,
Trade union or professional memberships,
Criminal record, or
Health information.
Sensitive information will only be used by us:
For the primary purpose for which it was obtained,
For a secondary purpose directly related to the primary purpose,
With your consent, or
As required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect Personal Information only from you. However, in some cases, we may receive information from third parties. In such instances, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in certain circumstances, including:
To third parties with your consent, and
When required or authorised by law.
Security of Personal Information
We store your Personal Information in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is stored in client files that we are required to retain for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
State of Harmony does not charge any fee for access requests but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up-to-date. If you find that the information we hold is not up to date or is inaccurate, please notify us as soon as possible so we can update our records.
Policy Updates
This Privacy Policy may be updated periodically and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us:
State of Harmony